Simply Satisfying Soaps

 

Ordering
Information

 

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           Ordering Process...  

1.  Browse the store. When you find the product (s) you would like to order, make sure to include any choices you need to make such as: design, color, and scent etc. (You can change quantity in the shopping cart.)

2.  Click on the "Add Me" button to add your choices to the cart.  You will be taken to the cart where you can view your choices, please make sure these are correct. Change quantity now and recalculate your cart. You can then checkout or return to shopping. 

3.  When you are finished adding all the products you want to order, view your cart and finish the ordering process.  Please note, SHIPPING/HANDLING is NOT calculated now.  I will email you your total with shipping/handling after I receive your order. By doing it this way, I am able to calculate your shipping/handling on a per order basis as for weight, distance, packing supplies fee etc. This is in your favor so that you do not over pay for Shipping/Handling. (see shipping page for more info.)

4.  You will receive a confirmation email from me containing your order, order total, shipping/handling and approximate shipping date.  I try to ship within 2-5 days. I will request them information needed to pay for your order (ex. PayPal, Visa, MC, Discover, Check or Money Order).

5.  Once this information is received I will send a PayPal bill, charge your credit card, or wait for your check (must clear bank before order is sent, usually 10 days) or money order.  NOTE:  If paying with check or money order - Your order will be held for 10 days.  If either is NOT received in that time frame, 
your order will be cancelled and you will have to place a re-order.

Once order is paid for,  I will start producing your order.

6.  Any order cancelled after 24 hours will be charged a $5.00 cancellation fee.  This is due to the personal nature of the products ordered (product cannot be used for someone else) and to offset any recovery of fees that are charged to me for processing your order.)

7.  Order will be started and an email sent if any other info, clarification is needed to complete your order. 

8.  Order will be shipped and you will receive an email notifying you of shipping. NOTE: I am not responsible if your order is left outside upon delivery and products are ruined.  It is YOUR responsibility to be home or make arrangements for delivery.  Orders are sent with a delivery confirmation so I know if and when you received your order.

9. *NOTE: All orders leave here well packaged and if liquid, in a plastic bag.  If your order arrives broken/damaged due to USPS handling practices, you are welcome to return the broken item, box, packaging to me (at your expense) for a store credit refund or replacement.   However, unless you have asked & paid to insure your package,  No refund of postage can be reimbursed.  I cannot be held responsible for the way the post office handles the package.

10. Our Guarantee:  If not  satisfied with any of our products, simply return, at your expense, (delivery confirmation is a good idea to place on the return) the unused portion for a store credit to your accountBecause of the nature of the products (for personal use), no cash refunds are given, refunds are in the form of store credit only.  Shipping will NOT be refunded or credited. 

**11. When you send an order, you are agreeing to abide by these terms. If you have any questions, please contact me before ordering.

If you DO NOT agree with these terms, please do not order.

Thank You For Being A Valued Customer!



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